I have an HP Envy 6000 series printer that I am using with a Windows 10 computer. I was trying to scan a document from my printer to my laptop. However, my HP smart app says scanning is currently unavailable. It was working fine last week. I can print and make copies from the printer, but HP smart won’t scan the document. I think something is wrong with my printer; that is why my HP smart scanner is not working. Can anyone tell me how to fix this “Scanning is currently unavailable” issue in HP smart App?
Why does HP smart app not scanning?
If you are facing a scanning problem in HP smart app, then don’t worry. It is a widespread scanner problem, and it can be fixed easily. There could be many reasons your HP smart won’t scan to the computer. Sometimes it’s hard to identify what causes this problem. However, there are three possible reasons HP smart app is not scanning.
How to fix Scanning is Currently unavailable in HP Smart.
Here are the best solutions that help many customers resolve the same issue online. You can try one by one; whichever fixes the problem for you can stop there.
- Restore the Wireless Connection.
- Reset HP Smart App.
- Uninstall and Reinstall the printer driver.
Restore the Wireless Connection
Firstly, we must reset the printer’s wireless connection because sometimes the printer is not connected correctly with the router.
- Restart the router and then the printer.
- Open HP Smart App, right-click on the printer, and click hide printer.
- Now add the printer again to HP Smart App.
- Once the printer is added to the HP Smart app, try Scanning.
- This will fix the Scanning issue in HP Smart App.
If it doesn’t work for you, go to the next step.
Reset HP Smart App
In this step, we will rest the HP smart app installed on our Windows 10 or 11 computer.
- Open Settings on Windows 10 or 11 computer.
- Go to Settings>Apps>Apps & features.
- Search for HP Smart.
- Select HP Smart, right-click, or click on three dots on the right-hand side.
- Select the advance option.
- Now go to the reset column and click Reset.
- This will rest the HP smart app, and now you can start scanning.
If it doesn’t work for you, go to the next step.
Uninstall and Reinstall the printer driver
It is the last step in which you have to uninstall the printer drivers from the control panel. And once it is done, install the latest driver for your HP printer. This step will fix the scanning is currently unavailable problem with HP smart app.
- In Windows, search for and open Programs and features.
- Select your HP Printer
- Select Uninstall
- In Windows, search for and open Devices and printers.
- In the Devices and Printers windows, look for your HP printer. If you see it listed, right-click on it and choose ‘Delete’ or ‘Remove Device.’
- Open up the run command with the “Windows key + R” key combo.
- Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
- Click on the “Drivers” tab.
- Look for an HP Printer driver. If you see it Click on it and click Remove at the bottom
- Select Ok
- Select Apply and Ok on the Print Server Properties windows
- Close Devices and Printers
- Open up the run command with the “Windows key + R” key combo.
- Type c:/programdata and click Ok. Go to the Hewlett Packard folder, and remove any printer-related folders & files.
- Restart the computer.
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