How to bring HP Officejet Pro 6978 Offline to Online?

hp officejet pro 6978 offline

Firstly, the most common reason why HP Officejet Pro 6978 printer goes offline is due to a poor connection between computer, router, and printer. It could be due to the router firmware update, loose connection or installation of a new router. So if you want to bring your HP OfficeJet Pro 6978 offline to online, please check all these factors.
Secondly, the rear case scenario in which Printer says offline, it could be due to Out of date HP Officejet Pro 6978 printer drivers or Buggy windows 10 update installed on the computer.
If you have checked both the above cases, definitely in a first attempt your offline error will be resolved. However, if it’s not fixed, then you have to follow the advance troubleshooting tips to completely fix this issue.

Steps to fix HP OfficeJet Pro 6978 printer offline to online

  1. Re-setting the print environment.
  2. Install the latest printer Driver.
  3. Set HP OfficeJet Pro 6978 as default printer.

Re-setting the print environment

Resetting the printer can help to restore a connection between the computer and the printer.

  1. Turn the HP Officejet 6978 printer off, wait for about 10 – 15 seconds, and then disconnect the power cord from the printer.
  2. Turn off the computer.
  3. Connect the power cord again to the printer, and then turn on the printer.
  4. If your printer connected to a wireless connection, then restart the router.
  5. Turn on the computer.
  6. Try to print any document from the printer. 
    1. If printer prints, you are good to go.
    2. If the HP Officejet Pro 6978 printer cannot print and remains offline, continue to the next step.

Install the latest printer Driver

  1. Firstly, uninstall the old printer drivers.
  2. Restart your computer for a fresh installation.
  3. Go to 123.hp.com.
  4. Type your printer model name (HP Officejet 6978) and download the latest drivers for the HP printer.
  5. Select USB or Wireless connection to complete the Setup.
  6. Try to print any document from the printer. 
    1. If printer prints, you are good to go.
    2. If the HP Officejet 6978 printer cannot print and remains offline, continue to the next step.

Set HP OfficeJet Pro 6978 as default printer

  1. Go to the Settings Icon, and then click Devices and Printers.
  2. Select HP Officejet Pro 6978 Printer.
  3. Right-click on the printer that is active. 
  4. Select Set as Default Printer.
  5. Try to print any document from the printer. 
    1. If printer prints, your printer is online now.

Also Read:How to bring Brother MFC-L2685DW Printer Offline to Online

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